FAQ

How do I know what type of Stairlift I need?

Staircases are put into 2 main categories, straight or curved, depending on the rail that is required for your stairlift. If you have a straight set of stairs you will need a straight stairlift. If your staircase has any bends, curves or corners you will need a curved stair lift. If you are unsure please feel free to call one of our friendly engineers to come out for a free survey and they will be able to advise you.

Are stairlifts noisy?

Battery run stairlifts use around 24 volts to power an electric motor; this makes them quiet and energy efficient to use. Your new stairlift will be quiet enough to use day and night without disturbing anyone else in the house.

How long does installation take?

The majority of stairlifts can be fitted in just a few hours with the minimum of disruption. As our stairlifts are fitted directly to the stair treads and not the wall the process becomes very quick and simple. A curved stairlift takes a little bit longer than a straight stairlift but can still be fitted within a day.

If I order a stairlift, how long until it can be fitted?

If you order a straight stairlift we will usually have it in stock and could even fit it the next day depending on the engineers diaries. If you require a curved stairlift we will have to order this in especially for you so that it fits your exact measurements, therefore installation time would usually be 14 to 28 days.

What kind of warranty is available on the stairlifts?

All our new stairlifts have at least a 12 months warranty. We also offer service contracts which can be purchased for all new lifts and offer that extra peace of mind. For more information on our service contracts please click here.

What happens if I am downstairs and the stairlift is at the top of the staircase?

This can occur if more than one person uses the stairlift. However, there is an easy solution. Most stairlifts come with 2 remote control handsets one at the top of the stairs and one at the bottom of the staircase so the lift can be called at the press of a button.

How safe are stairlifts?

Stairlifts are made to British and European Standards.
Safety features include:
Locking Swivel seat for Safety
Safety Sensors
Safety Belt
Battery Backup in case of a power cut
Controlled toggles on both arms
Remote Control
Fold up seat Armrests and Footplate

What are your lead times?

We hold straight lifts on stock so delivery can be in a few days. Typically, a curved lift would be four to five weeks but we can achieve much quicker times on certain lifts. Please give us a email on :info@engke.com to discuss your individual case.

What happens if there is a power cut?

The majority of our stairlifts now run on batteries that automatically charge when the stairlift is not in use. This ensures that if there is a power cut the stairlift will continue to operate. We also keep a full stock of replacement batteries, or can order them on request fairly quickly if we don’t have a particular model in stock

Does the stairlift rail fix to the wall or the stairs?

We fit all our stairlifts directly to the treads of the stairs, straight or curved. The weight of the stairlift is then supported by the stairs rather than the wall. This means that we can fit stairlifts in houses with non-supporting or plaster board walls.

What is the maximum weight a stairlift can carry?

The Maximum weight will vary between the type and model of stairlift, but it generally ranges from 120kg (18.9 stone) to 180kg (28.3 stone) for our heavy duty models. We can advise which model would suit your exact requirements.

Will the stairlift take up the majority of my stair space and how will other people get upstairs?

Today’s stairlift’s are very compact and take up minimal space on the stairs. Many of our stairlifts also have lift-up seat which makes them very compact when not in use. There is usually plenty space for other staircase users to use the stairs safely.

What is a Home Elevator?

The first thing to understand about residential elevators is that they’re smaller than most commercial models. Many people install them in their homes with aging parents or grandparents in mind. Home elevators allow these seniors to live in the homes where they’ve resided for many years without having to move to an assisted living facility or other senior care community. This is often preferable not only for seniors themselves but also for the family members who want to be close by to help them.

I Need A Home Lift. What One Should I Get?

Whether you need a home elevator for accessibility purposes, or you simply want that ‘wow’ factor, choosing the home lift that’s right for your home will ultimately depend on what you need and the layout of your home.

Homes that are limited on space may benefit from through-floor lifts,while taller buildings or those expecting heavy use of the elevator may be best suited to a hydraulic or traction lift.

If you are unsure on which will suit your needs best, get in touch with our team on via Email at inquiry@engke.com to get advice from one of our experts.

Are Home Lifts Safe?

The Engke Home Lift has safety sensors fitted above and below the lift car which detect obstructions and smoothly stop the car. The lift is also fitted with a full height light curtain which acts as a sensor and ensures nothing crosses into or out of the lift as it travels.. They also come with a full height light curtain, which also acts as a sensor. Plus, a self-closing half height door, which releases once the lift has completed its journey.

All Engke homelifts fully comply with the European Machinery Directive 2006/42/EC. This compliance allows all Engke homelifts to have a CE mark, allowing the products to be used throughout Europe.

Where can I install my Home Lift?

The Home Lift is very flexible and can fit discreetly into small spaces or room corners. Most commonly, the domestic lift will be fitted in a hallway or living room and travel upstairs to a main bedroom or landing area. There are many other – almost limitless – options too.

The Home Lift can be located in the stairwell, a galleried landing or even a cupboard. Because of its striking looks, the lift also looks great positioned centre stage.

How is the Engke Home Lift powered?

The Engke Home Lift is powered by an integrated drive system which is neatly concealed in the lift roof space, no additional motors or machinery is needed. The lift plugs straight into a standard 13amp wall socket.

What happens if the power fails and I am travelling in the Engke Home Lift?

In the event of a power cut to the home all Lifton Home Lifts are equipped with a battery back-up facility. This is included as standard with the lift and will allow anyone in the lift at the time of power failure to gently descend to the lower level of the home, allowing you o exit the lift, and wait until power is restored.

How long does it take to install a Engke Home Lift?

The added advantage of the Engke Home Lift is not just its spectacular looks; it is the easiest home lift to install on the market, typically taking just one day for our own Engke team to install.

What happens if the power fails and I am travelling in the Engke Home Lift?

In the event of a power cut to the home all Lifton Home Lifts are equipped with a battery back-up facility. This is included as standard with the lift and will allow anyone in the lift at the time of power failure to gently descend to the lower level of the home, allowing you o exit the lift, and wait until power is restored.

Is a Engke Home Elevatoer suitable for wheelchair users?

Yes, we have several options suitable to fit a person in a wheelchair. Despite their small footprint, Home Elevator such as offer plenty of space to travel comfortably between floors in a wheelchair.

What is the load capacity of a Engke Home Lift?

The Engke Home Lift is restricted to a carrying capacity of 200-400kg, . If this weight limit is ever exceeded, the weight limit sensors will not allow the lift to travel. If the lift for whatever reason is ever out of balance, a number of sensors will detect this and also prevent the lift from travelling. This is to ensure the safe working of the lift for all occupants.

Can my homelift be customised?

Absolutely, you can change the look of your homelift to match your home’s design. Choose the carpet, rail and lift car colours to a style that suits you, helping your new lift blend in perfectly with your home’s surroundings.

Is the Engke Home Lift noisy?

Unlike traditional hydraulic home lifts, Engke domestic lifts do not use hydraulics or loud mechanical equipment, and thanks to its unique drive system, the lift is very quiet.

What is the lead time for a Engke Home Lift?

The normal lead-time from placing your order for a Engke Home Lift to project completion is from six to eight weeks. This allows enough time for the aperture to be cut and trimmed and the lift to be manufactured and installed.

Will I Need To Pay For My Lift Upfront?

You will not need to pay the full cost of your home lift straight away. We will ask for a 50% deposit prior to production of your lift, and a further 25% on approval of drawings. The remaining 25% of the cost will then be requested prior to installation in order to complete the payment.

How Much Space Is Required For A Domestic Lift?

The space needed will depend on the model you have chosen, however we are proud to offer a variety of lifts that cater to different sizing requirements. We even have elevators that require as little as 700mm in space in the form of our stylish Pneumatic elevator.

Homeowners that require a residential elevator for wheelchair users or are looking to include a seat in their elevator should consider that a larger floorspace may be required, however this can be discussed with our team by phone, email or during your initial site survey.

Does the Engke Home Lift have lights inside?

The lift features contemporary LED lights at the top and bottom of the car for ease of use at night.

ENGKE

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FAQ

Stair Lifts FAQ
How do I know what type of Stairlift I need?

Staircases are put into 2 main categories, straight or curved, depending on the rail that is required for your stairlift. If you have a straight set of stairs you will need a straight stairlift. If your staircase has any bends, curves or corners you will need a curved stair lift. If you are unsure please feel free to call one of our friendly engineers to come out for a free survey and they will be able to advise you.

Are stairlifts noisy?

Battery run stairlifts use around 24 volts to power an electric motor; this makes them quiet and energy efficient to use. Your new stairlift will be quiet enough to use day and night without disturbing anyone else in the house.

How long does installation take?

The majority of stairlifts can be fitted in just a few hours with the minimum of disruption. As our stairlifts are fitted directly to the stair treads and not the wall the process becomes very quick and simple. A curved stairlift takes a little bit longer than a straight stairlift but can still be fitted within a day.

If I order a stairlift, how long until it can be fitted?

If you order a straight stairlift we will usually have it in stock and could even fit it the next day depending on the engineers diaries. If you require a curved stairlift we will have to order this in especially for you so that it fits your exact measurements, therefore installation time would usually be 14 to 28 days.

What kind of warranty is available on the stairlifts?

All our new stairlifts have at least a 12 months warranty. We also offer service contracts which can be purchased for all new lifts and offer that extra peace of mind. For more information on our service contracts please click here.

What happens if I am downstairs and the stairlift is at the top of the staircase?

This can occur if more than one person uses the stairlift. However, there is an easy solution. Most stairlifts come with 2 remote control handsets one at the top of the stairs and one at the bottom of the staircase so the lift can be called at the press of a button.

How safe are stairlifts?

Stairlifts are made to British and European Standards.
Safety features include:
Locking Swivel seat for Safety
Safety Sensors
Safety Belt
Battery Backup in case of a power cut
Controlled toggles on both arms
Remote Control
Fold up seat Armrests and Footplate

What are your lead times?

We hold straight lifts on stock so delivery can be in a few days. Typically, a curved lift would be four to five weeks but we can achieve much quicker times on certain lifts. Please give us a email on :info@engke.com to discuss your individual case.

What happens if there is a power cut?

The majority of our stairlifts now run on batteries that automatically charge when the stairlift is not in use. This ensures that if there is a power cut the stairlift will continue to operate. We also keep a full stock of replacement batteries, or can order them on request fairly quickly if we don’t have a particular model in stock

Does the stairlift rail fix to the wall or the stairs?

We fit all our stairlifts directly to the treads of the stairs, straight or curved. The weight of the stairlift is then supported by the stairs rather than the wall. This means that we can fit stairlifts in houses with non-supporting or plaster board walls.

What is the maximum weight a stairlift can carry?

The Maximum weight will vary between the type and model of stairlift, but it generally ranges from 120kg (18.9 stone) to 180kg (28.3 stone) for our heavy duty models. We can advise which model would suit your exact requirements.

Will the stairlift take up the majority of my stair space and how will other people get upstairs?

Today’s stairlift’s are very compact and take up minimal space on the stairs. Many of our stairlifts also have lift-up seat which makes them very compact when not in use. There is usually plenty space for other staircase users to use the stairs safely.

Residential Lifts FAQ
What is a Home Elevator?

The first thing to understand about residential elevators is that they’re smaller than most commercial models. Many people install them in their homes with aging parents or grandparents in mind. Home elevators allow these seniors to live in the homes where they’ve resided for many years without having to move to an assisted living facility or other senior care community. This is often preferable not only for seniors themselves but also for the family members who want to be close by to help them.

I Need A Home Lift. What One Should I Get?

Whether you need a home elevator for accessibility purposes, or you simply want that ‘wow’ factor, choosing the home lift that’s right for your home will ultimately depend on what you need and the layout of your home.

Homes that are limited on space may benefit from through-floor lifts,while taller buildings or those expecting heavy use of the elevator may be best suited to a hydraulic or traction lift.

If you are unsure on which will suit your needs best, get in touch with our team on via Email at inquiry@engke.com to get advice from one of our experts.

Are Home Lifts Safe?

The Engke Home Lift has safety sensors fitted above and below the lift car which detect obstructions and smoothly stop the car. The lift is also fitted with a full height light curtain which acts as a sensor and ensures nothing crosses into or out of the lift as it travels.. They also come with a full height light curtain, which also acts as a sensor. Plus, a self-closing half height door, which releases once the lift has completed its journey.

All Engke homelifts fully comply with the European Machinery Directive 2006/42/EC. This compliance allows all Engke homelifts to have a CE mark, allowing the products to be used throughout Europe.

Where can I install my Home Lift?

The Home Lift is very flexible and can fit discreetly into small spaces or room corners. Most commonly, the domestic lift will be fitted in a hallway or living room and travel upstairs to a main bedroom or landing area. There are many other – almost limitless – options too.

The Home Lift can be located in the stairwell, a galleried landing or even a cupboard. Because of its striking looks, the lift also looks great positioned centre stage.

How is the Engke Home Lift powered?

The Engke Home Lift is powered by an integrated drive system which is neatly concealed in the lift roof space, no additional motors or machinery is needed. The lift plugs straight into a standard 13amp wall socket.

What happens if the power fails and I am travelling in the Engke Home Lift?

In the event of a power cut to the home all Lifton Home Lifts are equipped with a battery back-up facility. This is included as standard with the lift and will allow anyone in the lift at the time of power failure to gently descend to the lower level of the home, allowing you o exit the lift, and wait until power is restored.

How long does it take to install a Engke Home Lift?

The added advantage of the Engke Home Lift is not just its spectacular looks; it is the easiest home lift to install on the market, typically taking just one day for our own Engke team to install.

What happens if the power fails and I am travelling in the Engke Home Lift?

In the event of a power cut to the home all Lifton Home Lifts are equipped with a battery back-up facility. This is included as standard with the lift and will allow anyone in the lift at the time of power failure to gently descend to the lower level of the home, allowing you o exit the lift, and wait until power is restored.

Is a Engke Home Elevatoer suitable for wheelchair users?

Yes, we have several options suitable to fit a person in a wheelchair. Despite their small footprint, Home Elevator such as offer plenty of space to travel comfortably between floors in a wheelchair.

What is the load capacity of a Engke Home Lift?

The Engke Home Lift is restricted to a carrying capacity of 200-400kg, . If this weight limit is ever exceeded, the weight limit sensors will not allow the lift to travel. If the lift for whatever reason is ever out of balance, a number of sensors will detect this and also prevent the lift from travelling. This is to ensure the safe working of the lift for all occupants.

Can my homelift be customised?

Absolutely, you can change the look of your homelift to match your home’s design. Choose the carpet, rail and lift car colours to a style that suits you, helping your new lift blend in perfectly with your home’s surroundings.

Is the Engke Home Lift noisy?

Unlike traditional hydraulic home lifts, Engke domestic lifts do not use hydraulics or loud mechanical equipment, and thanks to its unique drive system, the lift is very quiet.

What is the lead time for a Engke Home Lift?

The normal lead-time from placing your order for a Engke Home Lift to project completion is from six to eight weeks. This allows enough time for the aperture to be cut and trimmed and the lift to be manufactured and installed.

Will I Need To Pay For My Lift Upfront?

You will not need to pay the full cost of your home lift straight away. We will ask for a 50% deposit prior to production of your lift, and a further 25% on approval of drawings. The remaining 25% of the cost will then be requested prior to installation in order to complete the payment.

How Much Space Is Required For A Domestic Lift?

The space needed will depend on the model you have chosen, however we are proud to offer a variety of lifts that cater to different sizing requirements. We even have elevators that require as little as 700mm in space in the form of our stylish Pneumatic elevator.

Homeowners that require a residential elevator for wheelchair users or are looking to include a seat in their elevator should consider that a larger floorspace may be required, however this can be discussed with our team by phone, email or during your initial site survey.

Does the Engke Home Lift have lights inside?

The lift features contemporary LED lights at the top and bottom of the car for ease of use at night.

ENGKE MOBILITY

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